FAQs
Note: Click topics to expand for details
New Hire
• What do I need to know to get started? Here is a list of instructions of what to do before starting work at MJ. • How do I get an ONYEN? Just go to onyen.unc.edu and click on the Create or Manage Onyen button. • How do I change my ONYEN password? Visit the password management page. This is the only authorized method for changing your password (i.e., don’t change it from a login screen!) Don’t forget to set up your challenge-response answers! • I just changed my ONYEN password and now nothing works. What do I do? First, log out and log back in! Your Windows desktop, e-mail program (Mac or PC), iPhone or Android, and anything else that saves your ONYEN password will continue to hit campus servers with your old password until you’ve updated each of them. When the campus servers see a bunch of failed login attempts, they will dutifully lock your account for a cooling-off period of 15 minutes. Here’s what to do: • I did everything in the above question, but my password still doesn’t work! What do I do? Changing your ONYEN password kicks a Rube Goldberg contraption into gear that can sometimes miss a beat. In this case, the only thing left to do is to change it again. • Help! How do I fix all these Keychain issues that I see after I reset my ONYEN passsword? Head over to our Keychain Issues page. • Any HR Problems or additional ONYEN questions? Dina Sikora can help! • How do I check out equipment from the equipment room? For gear required for production classes such as cameras, lights and tripods, your instructor will provide information about what you need and how to borrow it from the Park Library’s Equipment Room. The Park Library will not lend ANY “accessories” like phone or laptop chargers, classroom clickers or headphones. Other campus libraries will not lend equipment either, due to safety concerns. • Where may I print in Carroll Hall? • How Do I Use Mobile Print? See this page for information. • Where do I get replacement paper. There are boxes of printer paper (letter, legal, and tabloid) in the mailroom. Contact MJIT if the paper supply is low. • What are the availability hours of classrooms and labs? Visit the Labs and Classrooms page. • I need lab access on weekends to work on school projects. How can I get access to Carroll Hall and the room/s I need? Carroll Hall will be unlocked from 7:30 a.m. to 8:30 p.m. Monday through Friday. Student swipe access will not be available to access the building outside of these times. • How can I get into the building, classroom, or my office if I forget my OneCard? See this page for instructions as to how to use your mobile device for building and classroom access. • How do I register my laptop and iOS/Android device for campus wireless? Have your ONYEN and password ready, then check out ITS instructions. If you need to re-enroll, go to wifi.unc.edu on your device. • How do I connect to VPN? Follow these instructions and select the platform you use off campus. • How do I connect to the FILES server (on and off campus)? Follow these instructions. • How do I upload to Promotion and Tenure? (and other FAQs) • How do I use two-factor authentication? ITS has information about 2-step verification for Duo and Office 365. If you’re still having trouble after going through those steps, you’ll want to contact 962-HELP directly (or submit a ticket). We can attempt to help you if you are in Carroll Hall, but MJIT won’t be able to resolve any issues that may exist with the service since this is a central ITS supported service. We can only act as a support liaison for you. • How do I use two-factor authentication with the VPN? The recommended method to authenticate is to use the Duo app on your smartphone as that is the most ubiquitous device for everyone. However, there are several other modes available and a second backup option is also recommended such as your office landline phone. The Duo app works by prompting you to confirm your login, whenever you try to access a service that it is configured to secure. The process looks something like this… * Attempt to log on to a service configured to be secure by Duo, such as the UNC VPN The ITS helpdesk is available to answer any questions with this service and at your disposal (24/7) if you ever run into an access issue. They can be reached at 962-HELP or help.unc.edu. • I need an Exchange Email account (for faculty and staff) or HeelMail account (for students). Where do I sign up? This is at ITS Self Service. When you sign in with your ONYEN, ITS will determine whether you use Exchange or HeelMail according to your affiliation. If you think they’re discerning wrong, please let us know and we’ll open a ticket. • What is ShareLink and how do I use it? The ShareLinks in Carroll Hall enable anyone to present content from a laptop, smartphone, or tablet on a shared display, transforming any room into a collaboration space. ShareLink™ technology provides simultaneous presentation of different types of content from up to four personal devices. For technical support, to request a room demo, or with questions, contact MJ IT by phone at 919-962-4800 or send an email. • How may I add Carroll classrooms and conference rooms to my Outlook calendar? Follow the links on this page. • How do I access FERPA training? FERPA instructions are available. • What about Sakai questions? Sakai help is available. Here’s a condensed version of a Sakai@UNC quick start guide. • How Do I Deal With Suspicious Emails? First, check to see if it’s already been reported to UNC. If the same email you just received is on that list, then just delete it from your inbox! If it has not been reported, forward your email as an attachment to phish@unc.edu so it can be reviewed and blocked by security. Make sure you’re forwarding the email as an attachment! • How Do I use Dropbox? Instructions are available • How Do I Access the Intranet (SharePoint)? Visit the SharePoint tutorial. • How Do I Install and Use Zoom? • How Do I Use Adobe Premiere, Audition, & After Effects? • I can't access my voicemail. What do I do? You cannot access voicemail without the correct passcode. If you have lost or forgotten your voicemail passcode, or you are a new employee and don’t know the passcode, ITS Telecom will reset the voicemail box, deleting any existing messages. Submit a request to ITS here: help.unc.edu or call 962-HELP • Common Phone Services: Reset Voicemail & Change LCD Display ITS Telecom can make basic telephone changes for you. Submit a request at help.unc.edu. ITS Telecom will send voicemail instructions when they complete the request. Reset requests are usually completed in one (1) business day.
ONYEN
Equipment Room
Printing / Classrooms / Building Access
Access: Data and Services On/Off Campus
* You will log on in the usual way, using your ONYEN credentials
* Once you submit your credentials, Duo is triggered
* If you have the app setup on your smartphone, you’ll receive a push notification to confirm that it is you
* If configured for a landline or cell number, you’ll receive an automated phone call
* Once confirmed, you’ll be able to immediately log inApplications
Telephone Services